Return & Exchange Policy

Thank you for your support, and we hope you're happy with your purchase; however, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit only. Please see below for more information on our return policy.

 

Returns:

All retunes must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Process

To return an item, please email us at hello@hiddengemny.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original/new packaging and include a copy of your proof of purchase, and return to the following address:

 

Hidden Gem NY LLC

47B Jobs Ln

Southampton, NY 11968

 

Please note, you will be responsible for all return shipping charges.

 

Refunds:

After receiving your retune and inspecting the condition of your item(s), we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. We will notify you by email when your retune has been processed.

 

Exceptions:

The following items cannot be returned.

  • Sale or discounted items

  • All Jewelry and Accessories

For defective or damaged products, please contact us to arrange a refund or exchange with proof of damage.

 

Please Note:

  • Sale items are FINAL SALE and cannot be returned or refunded