Return & Exchange Policy

Thank you for your support, and we hope you're happy with your purchase; however, if you are not completely satisfied with your purchase for any reason, please see below for more information on our return policy.

All online sales and markdown items are final sales.

Clothing, Jewelry, and accessories are final sales and not eligible for returns or exchanges. If eligible for returns, refunds will be for store credit only unless otherwise stated.

Returns:

 

If you are eligible for a return all retunes must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.  

At this time, we will not be accepting returns from Hiddengemny.com unless defective. However, please free free to contact us with any questions or concerns.

Please note, you will be responsible for all return shipping charges.

To return an item, please email us at hello@hiddengemny.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original/new packaging and include a copy of your proof of purchase, and return to the following address:

 

Hidden Gem NY LLC

47B Jobs Ln

Southampton, NY 11968

Items sent back without the proper information and approval will not be given a refund of any kind.

 

Refunds:

 

After receiving your return and inspecting the condition of your item(s), we will process your return if you are eligible for a refund. If you are not eligible, we will contact you.

 

Please allow at least seven (7) days from the day we receive your item to process your return. We offer full refunds for defective items only for all other retunes STORE CREDIT ONLY (unless stated otherwise). We will notify you by email when your return has been processed. 

 

Exceptions:

The following items cannot be returned or refunded.

  • Sale or discounted items

  • All Jewelry and Accessories

For defective or damaged products, please contact us to arrange a refund or exchange with proof of damage.

 

Please Note:

  • Sale items are FINAL SALE and cannot be returned or refunded.